Sony Repair FAQs

Here are a few Frequently Asked Questions about out repair services for your Sony Gadgets. To help you find the correct repair, we have completed a list of our customer’s most popular questions.

How long should I stay without my mobile phone during repair?

Most repairs are done within 3-4 business days, some are high-level repairs such as liquid or water damage may take longer.

What sort of parts do you use for repairs?

We use the best quality and innovative parts to replace your Sony Gadgets, all services come with a 12-month warranty for replacement parts.

How can I pay for my repairs?

We accept credit / debit cards and PayPal payments. After booking a repair, you can make an online payment using your secure login information.

What is Unlocking?

Unlocking a phone means removing the restrictions kept by the manufacturers. This is done primarily to allow the phone to be used with other operators.

How is my personal information treated? Will my information be transferred to someone else?

We respect the privacy of our customers and for this reason your details will never be conceded to a third party.

Will I lose the data on my phone during the repair?

We do our best to save your data, but we do not guarantee that the device will be restored during the repair. We recommend that you back up your mobile phone before sending for a repair.